Many organisations strive to learn the secrets of word class organisations, and have implemented various programmes. Yet, despite this, many have not achieved sustainable success. It is often not appreciated that successful companies follow a comprehensive, holistic approach towards continuous improvement initiatives. Such companies also successfully establish an internal capability and culture for continuous improvement.
The 20 Keys programme (aligned to a National Certificate and a Diploma in Productivity NQF Level 5), supported by the National Certificates in Management NQF Level 2, 3, 4, 5 has been developed to strengthen global competitiveness, and to assist management to achieve the goals of the organisation, by focusing on the fundamental issues of producing products, and providing services better, faster, and cheaper.